We are experiencing a high volume of phone calls and emails at this time. We are working diligently to triage each appointment request coming in and will contact you as soon as possible regarding your pet’s issue.
During these uncertain times, Lien Animal Clinic has decided that in order to support the CDC’s request for social distancing, we will only be seeing sick or injured patients at this time. We will also be adjusting our weekday hours to 7:40 AM – 5:00 PM. Our weekend hours will remain unchanged. This is an effort to limit community exposure to COVID-19, to help keep our clients, staff, and families as safe as possible.
We will not be scheduling any additional preventative or elective care services in an effort to minimize social contact and the possible transmission of the virus. New Wellness Exams requests are being postponed until further notice due to limited appointment availability. If your pet is due for a Wellness Exam but you have health concerns for your pet, please let us know when you request an appointment so that we are aware. We apologize for the inconvenience. We will reach out to you once we have the all-clear to resume preventative and elective care in the clinic.
If you already have an appointment scheduled which you do not deem urgent, please cancel it through our PetDesk app or email us at email@example.com. This will allow us to further limit our community exposure, and will also allow more ill or injured patients to be seen during our shortened hours.
We are doing all that we can to ensure we have sufficient staffing and appointment availability for sick and injured patients. Your furry family members are our top priority.
In addition to our already increased cleaning regimens, we will now also be doubling the length of all appointment times to allow for enhanced measures during intake, disinfection, and discharge. Please allow extra time in your schedule to accommodate these increased safety precautions.
If you have a non-urgent sick issue for your pet, we encourage you to please utilize our virtual visits on the TeleVet app. This will allow our doctors to assist you and your pet from the comfort of your own home via a video conference call. You can even send the doctors photos and video clips to help explain your pet’s issue!
Another way to help protect yourself and the community from the spread of COVID-19 is to request your pet’s medications and prescription diets through our online pharmacy. The pharmacy offers home delivery so that you do not have to come into the clinic for pick up.
If your pet is experiencing a true emergency, please contact us and select the emergency line option. Please contact SVS Downtown for after-hours help at 206-624-9111.
Thank you for your understanding and please stay healthy!